Let your passion shine as Reservations Agent

Belong in a place where you can be yourself and love what you do. Join us and we will support you to realise your potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special and we will do the same for you.

Are you accurate, service-oriented and do you know how to respond perfectly to the wishes of our guests? Then we would like to invite you and maybe you will become our new Reservations Agent!

A career that lets your passion shine
As Reservations Agent, you are responsible for all reservations that come in through the various channels. Every guest has different wishes and needs, which is why we offer personal and tailor-made service. This makes every reservation special!

You also advise and inform our guests, tour operators and travel agencies about our various facilities and services. You are the point of contact for all hotel departments. Therefore, it is important to build a good relationship with our various partners.

In addition, you are involved in preparing quotations, maintaining reports and you play an important role in optimizing room occupancy. So, your sales skills will come in handy!

What we offer
Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.

Other benefits are

• We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year, which you can sell and buy as well.
• With ALL Heartists Card you receive worldwide discounts on overnight stays and more.
• We value learning & development, therefore we provide several training sessions to stimulate your growth and knowledge.
• A discount up to 50% in selected restaurants and bars in Amsterdam.
• We find sustainability very important. Our hotel as various active work groups and we have the highest Green Key certificate and are Silver Earth Check certified.
• Employee discount at Health Club Jordaan
• Our Be Balanced Team will help you find a healthy work-life balance.
• After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast!

What you will bring to the role

• You speak fluent English, Dutch is a plus
• You have experience within the Front Office or Reservations
• Experience with the Opera system is a plus!

About our hotel
Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Being part of Accor, a French hotel chain, enables us to combine the historical flair of the building with modern design, and luxurious service. For further details, feel free to check out our website and follow us on Social Media.

Apply now
We are looking forward to receiving your application. Don't hesitate to reach out to me via gillian.fletcher@sofitel.com or +31 (0)20 555 3 194.
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